Call Center Agent Jobs in Dubai on Urgent

IBT GlobalCall Centre Services L.L.C. is urgently hiring Call Center Agents in Dubai. This entry-level position offers a competitive salary and comprehensive benefits package, ideal for individuals with minimal experience looking to start their careers in customer service.

Call Center Agent Jobs in Dubai on Urgent

• Company: IBT GlobalCall Centre Services L.L.C.
• Location: Al Shafar Tower – 1, Tecom, Dubai, UAE
• Job Type: Full-Time
• Career Level: Entry Level
• Salary: AED 3,000 per month
• Benefits: Includes all basic benefits
• Experience Required: Less than 1 year
• Gender: Any
• Education Requirement: High school diploma or equivalent
• Contact Information:
  • Phone: +971 4246 8888
  • Email: [email protected]

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls professionally, ensuring customer satisfaction.
• Problem Resolution: Address customer inquiries and complaints, providing accurate information and resolving issues promptly.
• Data Entry: Record and update customer information accurately in the system.
• Product Knowledge: Maintain a thorough understanding of company products and services to provide accurate information to customers.
• Performance Metrics: Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and first-call resolution rates.
• Team Collaboration: Work closely with team members and supervisors to improve service quality and meet company objectives.

Skills Required:

• Communication Skills: Strong verbal and written communication skills in English. Knowledge of additional languages is a plus.
• Problem-Solving: Ability to handle customer complaints and queries effectively.
• Multitasking: Capability to manage multiple tasks and prioritize effectively under pressure.
• Technical Skills: Basic computer skills, including familiarity with CRM systems and Microsoft Office Suite.

Why Join Us?

• Growth Opportunities: As an entry-level role, this position offers significant opportunities for career advancement within the company.
• Diverse Environment: Work in a multicultural team, gaining exposure to various customer service practices and perspectives.
• Comprehensive Training: Receive thorough training to equip you with the necessary skills and knowledge to excel in the role.

Application Process:

Interested candidates can apply by sending their resume to [email protected] or calling us at +971 4246 8888. Ensure that your application includes:

• Updated Resume: Highlight your educational background, work experience (if any), and relevant skills.
• Cover Letter: A brief introduction about yourself and why you are interested in the Call Center Agent position.

Work Environment:

Our call center is located in the prestigious Al Shafar Tower – 1 in Tecom, Dubai. The modern office environment is designed to support efficient and effective customer service operations, with all necessary amenities and resources available to our staff.

Additional Information:

• Working Hours: Full-time position with a standard 8-hour workday.
• Work Visa: The company assists with obtaining work visas for eligible candidates if required.
• Onboarding: New employees undergo a comprehensive onboarding process to familiarize them with company policies, procedures, and customer service standards.

Join IBT GlobalCall Centre Services L.L.C.:

Start your career in customer service with IBT GlobalCall Centre Services L.L.C. and become a vital part of a dynamic team dedicated to providing exceptional service to our clients. Whether you’re looking to gain valuable experience or seeking a rewarding entry-level position, we encourage you to apply and take the first step towards a promising career with us.

For more details, please visit our website or contact us directly.

Read Also: How to Get a Dubai Work Visa

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